Returns Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns process below.

Return Authorization Required

Important: All returns must be approved before shipping. Do not send any item back without first obtaining a Return Authorization (RA) number. Returns received without prior authorization will not be accepted and may be returned to sender at the customer's expense.

To request a return authorization, contact us at with your order number and the reason for return. We will respond within 1–2 business days.

Return Eligibility

To be eligible for a return:

  • The item must be in original, unused condition
  • The item must be in its original packaging
  • The return must be initiated within 30 days of the delivery date
  • You must have a valid Return Authorization number

The following items are not eligible for return:

  • Items that have been used, installed, or altered
  • Items without original packaging
  • Items covered under a manufacturer warranty (see below)
  • Special order or custom items
  • Items returned more than 30 days after delivery

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and retaining your tracking number. Poseidon's Realm is not responsible for items lost or damaged during return shipping.

All items must be securely packaged to prevent damage in transit. Returns that arrive damaged due to improper packaging may be denied.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days
  • Refunds are issued to the original payment method
  • Original shipping charges are non-refundable
  • A restocking fee may apply to certain items at our discretion

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item and packaging
  • A description of the issue

Do not discard the original packaging — it may be required for a carrier claim. We will work with you promptly to resolve the issue.

Manufacturer Warranty Items

Many of the products we carry — including equipment from major aquarium brands — are covered by a manufacturer's warranty. These items must be handled directly through the manufacturer's warranty process and cannot be returned to Poseidon's Realm under the warranty.

If you are unsure whether your item is covered by a manufacturer warranty, please contact us and we will help direct you to the appropriate support channel.

Contact Us

To request a return authorization or ask a question about your order, contact us at .