Poseidon's Realm: Policies and Checkout details
Minimum order on
drygoods
is $25.00
1.
shipping Charge =
($35 Packing & Handling Fee) + (10% of Purchases).
The $35 is the handling fee, and the 10% is the cost of
shipping. i.e., shipping for a $100 purchase is $45 total.
$35 handling + $10 shipping cost (10% of $100).
2. We ship nationwide year-round via UPS or Federal
Express service. Shipments generally arrive before 3 p.m.,
but can vary depending on weather and location. We highly
recommend to reduce the stress of shipping your animals by
having your package held at the local UPS or Fed Ex office.
We are able to find the closest UPS or Fed Ex location based
on your billing address and will be able to notify you the
day of shipping or you may find the address at www.fedex.com
or www.ups.com (Packages held at UPS or Fed Ex for your pick
up are generally available before 9:30 am most
areas). This will also help you so you do not have to wait
around all day for the delivery or take the chance of
missing the delivery. To receive this service, please note
"Hold For Pickup at UPS [or FedEx]" in the shipping notes
field, otherwise the package will be delivered to the
shipping address on the order. Check the courier's website
with your tracking number to determine what time your
shipment will arrive. Your tracking number will be emailed
to you the evening before. You may track your order at
www.fedex.com or call 1-800-GOFEDEX.
3. Please check for Saturday service availability in
your area. Home or office deliveries are subject to an
additional $12 Saturday charge by UPS or FedEx.If you choose
to have a shipment delivered to any address besides the Fed
Ex hold location it is your responsibility to be present
throughout the day to be able to sign for the shipment,
otherwise Fed Ex WILL NOT leave your shipment and it WILL
NOT be delivered until the next business day (which can mean
Monday if the order is a Saturday delivery and the order may
not be viable at the time of delivery)!!! You or someone
authorized by you, must be present to sign for a shipment if
you choose to have it delivered to your home or office. We
can not guarantee live arrival on orders that are not
accepted on the first delivery attempt. There is no
guarantee on animals left in the box all day when delivery
is made to an office address or if the shipment is not
picked up from FedEx within 2 hours of their opening.
Shipments not held at Fed Ex for your pick up when
temperatures are below 40 or above 90 will NOT be
guaranteed, we can not control the handling of these
shipments when sitting on a truck during extremely cold or
hot days."
4.
You must take immediate delivery of your order upon its
arrival, and you must sign for your order on the first
delivery try. If a delivery is refused for any reason,
including not being home to accept delivery, the customer
will be held liable for the full cost of the invoice plus
any return freight charges. You must accept delivery, even
if the package is late.
5.
UPS &
FedEx requires a signature for delivery. You must be
available to accept delivery.
Delivery
must be in the contiguous United States.
6. We carefully and skillfully pack every order. All
marine life is selected and packed by the best technicians
in the industry who carefully screen each specimen for
health, color and quality.
Acclimation:
Aquaria must be acclimated the new
arrivals according to our Acclimation Procedures even if
they appear to be lifeless. Many times, specimens that look
dead will frequently recover within minutes when acclimated.
The depressed pH level of their water can cause this
appearance of death. Also, all marine life, from any
supplier, is subjected to some form of stress when packed,
shipped and acclimated into an aquarium. Stress weakens any
animal's immune system and increases the possibility of
developing an infection. For this reason, we recommend all
new fish should be quarantined in a separate aquarium for
10-14 days. Poseidon's Realm cannot be held responsible for
disease-related problems if proper methods of introduction
are not followed.
- Switch off aquarium
lighting. Dim lights in the room. This reduces shock,
stress and trauma.
- Allow the sealed bag to
float in the aquarium for 20-25 minutes. (Do not open
the bag at this time.) This allows the water in the
shipping bag to adjust slowly to the temperature and
climate of your tank. If the shipping bag is opened now
the fish may die from suffocation.
- Cut open the shipping bag
just under the metal clip, and roll the top edge of the
bag down one inch to create an air pocket within the lip
of the bag. This will enable the bag to float on the
surface of the water.
- Add a quarter-cup of
aquarium water to the shipping bag, and float in the
aquarium.
- Repeat Step 4 every 7-10
minutes until the bag is full of water. This is
important, as adjustments to pH, alkalinity, and
specific gravity take time. (Skins/membranes need time
to exchange salt/water to equalize with the new aquarium
water. Speeding up the process will suffocate the new
specimen.)
- Lift the shipping bag from
the aquarium and discard half the water from the bag.
- Float the shipping bag in
the aquarium again and proceed to add about ¼ cup of
aquarium water to the shipping bag every 5 minutes until
the bag is full.
- You will need to add some
salt water back to your tank to top it off after this
procedure.
- "Net" the fish from the bag
and let loose into the aquarium.
- Remove the filled shipping
bag from the aquarium and discard the water. (Never
release shipping water directly into the aquarium. This
will pollute your aquarium and can endanger the current
inhabitants.
Returns:
We
do not allow the return of livestock or synthetic corals.
This is done to protect the lives of the fish and animals,
which have no chance of survival unless, packaged properly,
including the use of oxygen and optimal water conditions.
Returned dry goods items will be
subject to a 15% restocking fee and postage is not
reimbursed.
** Items such as Turbo Start and some
pre-arranged livestock orders have to be shipped FedEx
overnight and a separate postage payment request will be made
once actual postage fees are known.
Please provide a phone
number when paying through Paypal.com so it can be put on the
FedEx shipping label if case there is a problem.
Many other products are
available but not yet listed on the website. If you are
looking for a particular product that you did not see, please
email your question to us. We probably can get it.
We carry the full line
of products and not everythign is on the website. If you don't see it, please ask.
Cashier's checks
are accepted and must be mailed to the address which will be
provided to you in an email. NO personal checks except for
service clients and NO money orders.
Paypal.com is used for all credit card purchases.
You must have a confirmed address with Paypal.com. If you do
not already have an account, Click on the banner below to sign
up.

CHECKOUT:

|